Privacy policy

Last updated: 26 February 2026

Natalie Alamein Pty Ltd (ABN 48 607 339 239) (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.nataliealamein.com (the “Site”) or purchase from us.

1. What we collect

We may collect the following types of information:


Personal information you provide

  • Name

  • Email address and phone number

  • Billing and shipping address

  • Order details (items purchased, returns/exchanges)

  • Messages you send us (customer support enquiries, notes at checkout)

 

Payment information
Payments are processed securely by our payment providers. We do not store full card details.


Information collected automatically
When you browse the Site, we may collect information such as your IP address, device type, browser type, pages viewed, and how you interact with the Site. This is collected using cookies and similar technologies.

2. How we use your information

We use your information to:

  • Process and deliver orders (including returns and exchanges)

  • Communicate with you about your order and provide customer support

  • Improve our Site, products and customer experience

  • Send marketing emails or messages if you opt in (you can unsubscribe anytime)

  • Help prevent fraud and keep the Site secure

  • Comply with legal obligations

3. Who we share information with

We don’t sell your personal information. We may share your information with trusted service providers who help us run our business, such as:

 

  • Shopify (our ecommerce platform)

  • Payment providers (to process transactions)

  • Shipping and fulfilment providers (to deliver your order)

  • Email/marketing platforms (if you subscribe)

  • Analytics providers (to understand Site usage)

We may also share information where required by law, or in connection with a business transaction (such as a sale or restructure).


4. Cookies and tracking

We use cookies and similar technologies to keep the Site working properly, remember your preferences, analyse performance, and (where enabled) support marketing. You can manage cookies through your browser settings and any cookie banner/tool on the Site (if available). Disabling cookies may affect Site functionality.


5. Marketing

If you subscribe to our marketing, you can opt out at any time by using the unsubscribe link in our emails (or by contacting us). Even if you opt out, we may still send important messages about your orders.


6. International processing

Shopify and some of our service providers may process or store information outside Australia. When this happens, we take reasonable steps to ensure your information is handled securely and in line with this Privacy Policy.


7. Data security and retention

We take reasonable steps to protect your personal information, but no system is completely secure. We keep personal information only as long as necessary for the purposes described above, including legal, accounting and fraud-prevention requirements.


8. Your rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.


9. Contact

For privacy questions or requests, contact:

Email: sales@nataliealamein.com

Business: Natalie Alamein Pty Ltd (ABN 48 607 339 239)


10. Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.