This policy applies to all purchases made online at nataliealamein.com.
FULL PRICED ITEMS
Eligible items that have been purchased at full price can be offered a refund, exchange or credit note when returned to us within fourteen (14) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.
Due to hygiene reasons, we do not accept returns for jewellery, swimwear, bath and body, candles, perfumes or essential oil products.
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout are non-refundable, however, are vaild for exchange or credit note.
We do not offer refunds on any sale items.
HANDMADE JEWELLERY WITH NATURAL MATERIALS
Please note each and every piece of jewellery is hand-made and due to the use of freshwater pearls and natural stones your jewellery will vary slightly from the image provided online. As there are variations in the natural stones some may appear darker or lighter in colour. If you have a preference, please indicate this in the comments section or contact our team directly and we will endeavour to meet these requests. The small variances and veins throughout the stones are characteristics of natural stones and pearls and are not grounds for an exchange or refund.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request:
• The item/s were purchased from nataliealamein.com
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Natalie Alamein without approval will be returned at the customers’ expense.
Please note* Once an order is received we post it out, on the rare occasion that a packing mistake is made, we will rectify it but not refund it.
If a parcel is delayed during transit for reasons outside of our control and arrives later than expected, we also do not offer refunds on such transit delays.
✕ Warehouse Sale Items
✕ Items purchased with Afterpay
✕ Bath and Body
✕ Essential Oils
✕ Gift Vouchers
✕ Pre Ordered or made to order Items
HOW TO MAKE A RETURN OR EXCHANGE
- Email firstname.lastname@example.org to let us know what you would like to return, why and if you would like an exchange, credit note or refund.
- Clearly reference your name on your return parcel.
- Ensure the item(s) are in original condition with tags attached.
- If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you.
If this is not included one of our staff members will be in touch to process an additional payment.
- Package up your item(s) securely and send back within 14 days of receiving your order via a traceable postal service. International orders need to be returned within 21 days.
Natalie Alamein is not liable for the loss or damage of goods in return transit. Please use a traceable delivery method and keep a record of your tracking number.
PROCESSING A REFUND, EXCHANGE OR CREDIT NOTE
For refunds, please allow up to 5 working days upon us receiving your parcel to process the refund (excluding delivery charges).
Refunds are reversed onto the original form of payment i.e. PayPal, or the debit or credit card used.
Exchanges received before 10 am AEST, Monday to Friday will be dispatched when possible the same business day. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Credit notes will be added into the system and are valid for up to 1 year from the issue date. Credit notes are delivered by email and contain instructions to redeem them at the checkout or instore.
If the merchandise returned does not meet our Returns and Exchanges Policy your goods will be sent back to you at your own expense.
If you believe something is faulty, so we are able to best assist you please email your order number, images of the fault and a small description to email@example.com immediately after receiving the faulty item.
We will then assess the situation and work out the best solution.