We pack and ship all orders within 1-2 business working days.
For metro delivery please allow 3 – 5 business days, and for rural delivery please allow 4 – 7. We advise to allow 5 – 9 business days for deliveries to WA.
Express within Australia
For metro delivery please allow 1 – 2 business days, and for rural delivery please allow 3 – 5.
For international delivery please allow 10-14 business days. Upon entering the destination country, international orders may be subject to customs clearance procedures and charges that can cause delays beyond original delivery estimates.
*All parcels are dispatched from The Northern Beaches, Sydney, Australia. To get an ETA on your parcel we recommend you use Australia Posts postage calculator, see below link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Unfortunately, Natalie Alamein cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
Once your order is dispatched you will receive a shipping confirmation email, along with tracking details for your order. You can track your order via auspost or visit the postage service website of your country.
For purchases made online, Natalie Alamein offers exchange on Sale items and refund on Full price purchases, within 14 days of purchase date.
Please Note* Outlet Sale Items, sale items that use a promotional coupon code and items marked Final Sale will not be accepted for refund or exchange.
Item/s must be posted back to us, in the original condition, with all tags remaining. Item/s must not have been worn, washed or altered in any way.
Please note* Once an order is received we post it out, should a packing mistake be made we will rectify it but not refund it.
If a parcel is delayed during transit for reasons outside of our control and arrives later than expected, we also do not offer refunds on such transit delays.
1.Email email@example.com to let us know what you would like to return, why and if you would like an exchange, credit note or refund.
2.Clearly reference your name on your return parcel.
3.Ensure the item(s) are in original condition with tags attached.
4.If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you.
If this is not included one of our staff members will be in touch to process an additional payment.
5.Package up your item(s) securely and send back within 14 days of receiving your order via a traceable postal service. International orders need to be returned within 21 days.
The shipping costs incurred for returning item/s to Natalie Alamein for refund or exchange are at your own expense. If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you. If this is not included one of our staff members will be in touch to process an additional payment.
If you require any changes to your order including correcting address details and sizing, please contact us immediately at firstname.lastname@example.org and we will try our best to fix this prior to the order being dispatched.
For faulty items please email us at email@example.com and not Instagram with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
You will need to return the item in an otherwise original condition.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.