FAQ

We pack and ship all orders within 1-3 business working days.

We dispatch orders as quickly as possible, usually within 1–3 business days (Mon–Fri). 

Orders placed on weekends or NSW public holidays are processed the next business day. 

Delivery timeframes below are estimates from dispatch and can vary based on your location and Australia Post network coverage. 

Standard Post within Australia is typically 3–5 business days (metro), 4–7 business days (rural), and 5–9 business days for WA. 

Express Post within Australia is typically 1–2 business days (metro) and 3–5 business days (rural). 

International delivery typically takes 10–14 business days, however customs clearance and local handling may cause delays beyond the original estimate. 

Tracking is emailed once your order has been dispatched. 

All deliveries require a signature on arrival; if no one is available to sign, your parcel will be taken to the nearest post office for collection.

For the most accurate ETA, you can check Australia Post’s delivery time calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

International orders may be subject to customs duties, taxes, or additional fees once they reach your country.

As these charges are determined by local authorities, they are the responsibility of the customer.

We recommend contacting your local customs office for more details.

For online purchases, exchanges and refunds are available on full-price and sale items within 14 days of purchase.

Please note:

• Sale Rack items, styles marked Final Sale, and purchases made using a promotional code are not eligible for refund or exchange.
• Due to hygiene reasons, all earrings are final sale and cannot be returned.
• Purchases made using Afterpay are not eligible for refunds and may only be issued as a gift card.

All returned items must be received in original condition with tags attached, and must not have been worn, washed, or altered.

If a packing error occurs, we will gladly rectify the mistake; however, refunds cannot be issued once an order has been dispatched.

We are also unable to provide refunds for shipping delays outside of our control once a parcel is in transit.

To arrange a return, please follow the steps below:

1. Email sales@nataliealamein.com with your order details, the item(s) you wish to return, the reason for return, and your preference for an exchange, store credit, or refund.
2. Include your name clearly on the return parcel.
3. Ensure all pieces are returned in original condition with tags attached.
4. If requesting an exchange, please place a pre-paid return satchel inside the parcel. If one is not included, our team will contact you to arrange payment for re-shipping.
5. Send your parcel securely using a trackable postal service within 14 days of delivery (21 days for international orders).

Return shipping costs are the responsibility of the customer.

For exchanges, please include a pre-paid return satchel in your parcel, or our team will be in touch to arrange re-shipping.

Need to update your order details?

Email sales@nataliealamein.com as soon as possible and we’ll do our best to assist before dispatch.

Please email sales@nataliealamein.com with your order number and a photo of the fault.

If confirmed, we will arrange a replacement or refund.

Items must be returned in original condition.

Damage from incorrect care or general wear is not considered faulty.

As soon as your order is on its way, we’ll send you a confirmation email with tracking information.

You’ll be able to track your parcel via Australia Post or your country’s local postal service.

Tracking details are sent via email once your order is dispatched.

If you don’t receive them, please check your spam folder or contact sales@nataliealamein.com.

If you have been emailed an exclusive promo code, this must be used within 48 hours upon receipt.

Pre-order items are not currently in stock and are made to order, with shipping scheduled for a later date.

When placing a pre-order, your purchase is treated as a confirmed order and payment for the item(s) and shipping will be processed at checkout.

An estimated shipping window will be shown on the product page. Please note these timeframes are subject to change, and an exact arrival date may not be available until closer to dispatch. We’ll keep you updated with regular email notifications.

As soon as the pieces arrive in stock, all pre-orders will be dispatched promptly. A confirmation email with tracking details will be sent once your order ships.

Please note that pre-orders are non-refundable and may only be exchanged or issued as a store credit.

Sale offers are valid only within the advertised dates and cannot be extended.

Digital gift vouchers are emailed to the nominated recipient on the selected delivery date.
Vouchers remain valid for 3 years from purchase and cannot be extended.
Any unused balance after expiry will be forfeited and is not eligible for refund or credit.
We are unable to accept responsibility for lost, stolen, damaged, or unauthorised use of gift vouchers.
Vouchers may be used on both full-price and sale pieces.